Prerequisites
Preparing to configure Call-Home support may involve corporate networking staff, security teams, or the
installation of a phone line.
To successfully configure Call-Home support for service and support, you must:
- Gather system administrator and system contact information.
- Decide what type of connectivity to use to connect to IBM support. For more information on types of
connectivity available, go to Configure connectivity from this HMC.
- Determine which HMCs should be configured as Call-Home servers. For maximum reliability, at least two call-home
servers should be configured to support each managed system.
- Have already configured this HMC's network settings appropriately. To use an Internet connection to your service
provider, you must configure at least one open network adapter and assign it as the default gateway.
- Determine if you wish to authorize one or more IBM IDs to view information sent to IBM by the Electronic Service Agent. If you need to register a new IBM ID, go to My IBM profile website
at http://www.ibm.com/account/profile and click Register.
Required Concepts
Required Information
A printable worksheet of prerequisite information is available in the
Installation and Configuration Guide for the Hardware Management Console, SA76-0084. The worksheet should be completed before HMC installation to help
determine network settings, contact information, and service configuration. You may want to print the worksheet for easy access
to this information during the call-home configuration steps.
Note: If your HMC is local with no internet connection, the installation guide can be found at http://www.ibm.com/systems/support.