IBM FileNet IDM DT/WS 4.0.2 Fixpack 13 Readme
© Copyright IBM Corporation 2008, 2011. All Rights Reserved.

Readme file for: IBM FileNet IDM Desktop/WebServices

Product/Component Release: 4.0.2

Update Name: Fix pack 13

Fix ID: 4.0.2.013

Publication Date: 16-Dec-2011

Last modified date: 12-Dec-2011

 

Online version of the readme file: http://www-933.ibm.com/support/fixcentral
Note: You require an IBM ID and password to access the link above.
Important: The most current version of the readme file can always be found online
.

Contents

Download location

About this Fix Pack

Product Compatibility

Installation Information

Installation, migration, upgrade, and configuration

Requirements

Install an IDM Desktop Fix Pack

Install an IBM FileNet Web Services Fix Pack

Install an IBM FileNet Web Services Client (ActiveX Client) Fix Pack

Upgrading latest Web thin client

Silent install from the Web Server

Install from the Web Client machine

Install Outside In 8.3.5 (optional)

Uninstall this Fix Pack

Limitations, problems and workarounds

In this Fixpack

List of fixes

General Information

Contact customer support

Copyright and trademark information

Notices and Trademarks

Document change history

Download location

Download IDM Desktop and Web Services 4.0.2 fix pack 013.

About IDM-4.0.2-013 fix pack

 

This document provides information about IDM Desktop and Web Services 4.0.2 fix pack 013.

Product Compatibility

 

For information on product compatibility, refer to the IDM Desktop, Web Services, and Open Client Compatibility & Dependency Matrix.

Installation, migration, upgrade, and configuration

Support Documentation

 

You can find a copy of the latest IDM Desktop documentation including the Before You Install v 4.0.2, and IDM Desktop, Web Services, and Open Client Release Notes (Known Issues) v 4.0.2 on the IBM FileNet IDM Desktop, Web Services, and Open Client documentation Website

 

NOTE:
Search is enabled in the help system only if you have installed it as a Web site on a Web server that supports Java™ applications.

Requirements

 

See the compatibility matrix for information on requirements, supported service packs, and certification history. See the Product Compatibility section for this information.

 

Web Services and all clients must have the same fix pack level.

 

Certifications

Microsoft Update Rollup 1 (Version 2) for Microsoft Windows 2000 SP4 is certified as of fix pack IDM 4.0.0-002.

CS 5.4 fix pack 2 is certified as of fix pack IDM-4.0.0-006.

IS 4.0 SP4 fix pack 3 and ISTK 4.0.40 fix pack 3 is certified as of fix pack IDM-4.0.0-009.

Microsoft Windows 2003 Active Directory is certified as of fix pack IDM-4.0.0-009.

Microsoft Internet Explorer ActiveX changes (KB 912945) are certified as of fix pack IDM-4.0.0-009.

OutsideIn Viewer Technology software, version 8.1.5 is certified as of fix pack IDM-4.0.1-001. Installation is optional.

Microsoft Internet Explorer 7.0 is certified as of fix pack IDM-4.0.1-003.

IS 4.0 SP5 fix pack 1 and ISTK 4.0 SP5 fix pack 1 is certified as of fix pack IDM-4.0.1-004.

Microsoft Windows 2003 SP2 is certified as of fix pack IDM-4.0.1-005.

Microsoft Windows Vista is certified as of fix pack IDM-4.0.1-007.

Adobe Reader 8.1.0 is certified as of fix pack IDM-4.0.1-008.

IS 4.1 and ISTK 4.1 are certified as of fix pack IDM-4.0.1-008.

IS 4.1 and IS 4.1.1 are certified with IDM Desktop/Web Services SP2.

Microsoft Windows XP SP3 is certified as of fix pack IDM-4.0.2-004.

Microsoft Windows 2008 Active Directory is certified as of fix pack IDM-4.0.2-004.

Microsoft Windows Vista SP1 is certified as of fix pack IDM-4.0.2-004.

IS 4.1.2 fix pack 2 is certified with IDM Desktop/Web Services IDM-4.0.2-004.

ISTK 4.1.1 and ISTK 4.1.2 fix pack 2 are certified with IDM Desktop/Web Services IDM-4.0.2-004.

IPv6 was certified with IDM Desktop/Web Services IDM-4.0.2-004.

IDM-4.0.2-004 on Windows XP and Windows Vista platforms is FDCC compliant.

IDM WS 4.0.2-004 installation is certified on Microsoft Windows Server 2008 with IIS 6.0 compatibility installed. (See How to install IIS 6.0 Management Compatibility)

Newly digitally resigned IDM files are included in IDM Desktop/Web Services 4.0.2-006. The new digital certificates are valid from 03/07/2009 to 03/07/2012.

IE 8.0 is certified in IDM Desktop/Web Services 4.0.2-005.

Acrobat Reader 9.1 is certified in IDM Desktop/Web Services 4.0.2-005.

IS 4.1.2 FP3 is certified with IDM Desktop/Web Services 4.0.2-006.

JPEG 2000 (.jp2) file format is certified with IDM Desktop/Web Services 4.0.2-007.

PDF/A file format is certified with IDM Desktop/Web Services 4.0.2-007.

Microsoft Windows 7 is certified as of fix pack IDM Desktop/Web Services 4.0.2-008.

IS 4.1.2 fix pack 6 is certified with IDM Desktop/Web Services 4.0.2-008.

ISTK 4.1.2 fix pack 6 is certified with IDM Desktop/Web Services 4.0.2-008.

Microsoft Windows 2008 is certified as of fix pack IDM Desktop 4.0.2-008 as required for administration purposes only, that is, in a non-production environment.

ISTK 4.1.2 fix pack 7 is certified with IDM Desktop/Web Services 4.0.2-009.

Microsoft Office 2010 is certified with IDM Desktop/Web Services 4.0.2-010.
OutsideIn 8.3.5 is certified with IDM Desktop/Web Services 4.0.2-010.
Pixtran 8.4 is certified with IDM Desktop/Web Services 4.0.2-010.
Print Fax 4.4 fix pack 19 is certified with IDM Desktop/Web Services 4.0.2-010.

ISTK 4.1.2 fix pack 9 is qualified with IDM Desktop/Web Services 4.0.2.010 with the following tech note in place http://www-01.ibm.com/support/docview.wss?uid=swg21458889

IS 4.1.2 fix pack 9 is certified with IDM Desktop/Web Services 4.0.2-010.

Adobe Acrobat reader 9.4 is certified as of IDM Desktop/Web Services 4.0.2-011.
Microsoft Windows Server 2008 SP2 is certified with fix IDM Desktop/Web Services 4.0.2-011.

IS 4.1.2 FP10 is certified with IDM Desktop/Web Services 4.0.2-012.

ISTK 4.1.2 FP10 is certified with IDM Desktop/Web Services 4.0.2-012.

Adobe Acrobat reader 10.1 is certified with IDM Desktop/Web Services 4.0.2-012.

IS 4.2 FP2 is certified with IDM Desktop/Web Services 4.0.2-013.

ISTK 4.2 FP2 is certified with IDM Desktop/Web Services 4.0.2-013.

Microsoft Windows 7 Professional Edition is certified with IDM Desktop/Web Services 4.0.2-013.

 

Note: Before proceeding with the installation process, view the online version of the readme, if there is any recent update.

Install an IDM Desktop Fix Pack

1.       Stop all applications running on the workstation.

2.       Double-click the downloaded fix pack file to extract the installation package.

3.       Locate and run setup.exe. The Setup program upgrades the current configuration.

4.       Restart the workstation.

Note: When installing on Windows 7 or Vista, install IDM 4.0a as the base version, then IDM 4.0.2 and then fix packs.

Install an IBM FileNet Web Services Fix Pack

1.       Stop all applications running on the Web server.

2.       Double-click the downloaded fix pack file to extract the installation package for the Web server.

3.       Locate and run setup.exe. The setup program upgrades the current configuration and all Web client download packages.

4.       Restart the Web server.

Install an IBM FileNet Web Services client (ActiveX Client) Fix Pack

 

This section explains on Web Services client fix packs upgrade or installation.

Upgrading latest Web thin client

 

If a fix pack contains Web client software changes, the client can be upgraded by downloading and installing the latest thin client from the download option on the home page.

1.   Install the latest IBM FileNet Web Services Fix Pack.

2. From a Web client, access a Web server that is equipped with the latest fix pack.

3. Click the Utilities button on the Utilities panel.

4. Select the currently installed Web client package, or if this is a new installation, select any package.

5. Scroll to the bottom of the screen and click Continue with download.

6. Follow the instructions to complete the download.

7. Locate and run the downloaded file to install the Web client.

8. Restart the machine.

Then the latest thin client will be upgraded.

Silent install from the Web server

  1. Install the latest IBM FileNet Web Services Fix Pack. This upgrades the Web client packages in the ..\idm\idmws\download directory.
  2. See the topic "Silent Install and Upgrade" in the IBM FileNet Web Services Administrator's Help for information on using SMS to perform "push" installs of Web client software.

Install from the Web Client machine

It is not necessary to have previously installed a Web client package.

1.       From a Web client, access a Web server that is equipped with the latest fix pack.

2.       Click the Utilities button on the Utilities panel.

3.       Select the currently installed Web client package, or if this is a new installation, select any package.

4.       Scroll to the bottom of the screen and click Continue with download.

5.       Follow the instructions to complete the download.

6.       Locate and run the downloaded file to install the Web client.

7.    Restart the machine.

Install OutsideIn 8.3.5 (optional)

 

OutsideIn Viewer Technology software, version 8.3.5 is available as of fix pack IDM-4.0.2-013. This version fixes several DTSes. If you wish to install, copy the outsidein835.zip file to a local drive and unzip all files to the installation directory on each client PC, by default:

C:\FileNet\IDM

 

Note: You must install vcredist_x86.exe for correct functionality of OutsideIn 8.3.5. For more information, refer https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=BULLETIN&id=468895.1

Uninstall this Fix Pack

 

Once this fix pack is installed, the process cannot be reversed.

Limitations, problems and workarounds

IDM support on Windows Vista

 

IDM is supported on Windows Vista as of fix pack IDM 4.0.1-007. For information on using IBM FileNet IDM Desktop on Windows Vista, please see the Technical Bulletin for Windows Vista.

Changes required for ‘LDAP IS Vulnerability while writing custom applications using IDM Objects for LDAP users

 

All the client applications built on top of IDM will have to perform the following steps while using LDAP authentication to logon to IS Library with new IS fix pack IS 3.6 ESE SP1 Fix Pack 16/IS 4.0 SP5 Fix Pack 2 applied (carrying IS fix for DR 197994):

1.       Authenticate with the LDAP server. To authenticate with LDAP server use the ‘Authenticate' method of FNLDAPLib.ILDAPSess class. It takes the real user credentials, distinguished name/UPN suffix and Session ID. This method returns the LDAP token.

E.g. LDAPLib.Authenticate(UserId, Passwd, LDAPDn, SessionId, LDAPToken)

Public Overridable Function Authenticate(ByVal vUserID As Object, ByVal vPassWd As Object, ByVal vDN As Object, ByVal vKeyId As Object, ByRef pvEncrypt As Object) As Boolean

2.       Call the ‘Get_CredentialNew' method of FNLDAPLib.ILDAPSess class. This takes the LDAP token and Session ID as input and returns the LDAPised user name (LDAP/username), new hashed password and has an input/output parameter which will hold the value of Fully Qualified Distinguished Name (FQDN) of the user. Client applications will be required to save this FQDN as a session variable which can be used to logon to another IS library with the same LDAP credentials.

E.g. LDAPLib.Get_CredentialNew(Token, Key, LibSysType, LDAP_DN, FnUserName, FnPasswd)

Public Overridable Function Get_CredentialNew(ByVal vEncryptID As Object, ByVal vKeyId As Object, ByVal SysType As FNLDAPLib.idmSysTypeOptions, ByRef pvLdapDN As Object, ByRef pvUID As Object, ByRef pvPwd As Object) As Boolean

Set Session(“LDAP_DN”) = LDAP_DN

3.       Attempt logon to the Library with the user name and new hashed password.

4.       If the logon fails, call the ‘Get_Credential' method of FNLDAPLib.ILDAPSess class. This takes the LDAP token and Session ID as input and returns the LDAPised user name (LDAP/username) and old hashed password.

E.g. LDAPLib.Get_Credential(Token, Key, LibSysType, FnUserName, FnPasswd)

Public Overridable Function Get_Credential(ByVal vEncryptID As Object, ByVal vKeyId As Object, ByVal SysType As FNLDAPLib.idmSysTypeOptions, ByRef pvUID As Object, ByRef pvPwd As Object) As Boolean

5.       Logon to the Library with the user name and new hashed password.

6.      If the logon fails, Logon error message can be thrown.

Changing the Regional Options settings using the Control Panel

 

This problem can be overcome by changing the default 'Context' setting for numerals under the 'Digit Substitution' drop-down combo box while using the Arabic locale. To change the default 'Context' setting, perform the following steps:

 

If you are using Windows 2000, then perform the following steps:

1.       Click Start>Settings>Control Panel>Regional and Language Options.

2.       Select the Numbers tab.

3.       From the Digit Substitution drop-down list box, choose National and click OK.

 

If you are using Windows XP Professional/Windows 2003, then perform the following steps:

1.       Click Start>Settings>Control Panel>Regional and Language Options.

2.       Switch to the Regional Options tab and click Customize to display the Customize Regional Options dialog box.

3.       Click the Numbers (tab) and choose National from the Digit Substitution drop-down list.

4.       Click OK.

 

Also, the default way that any text box takes input in Windows is LTR (Left to Right). For Arabic Locale, the text box can be set to take input from RTL (Right to Left). To set the RTL (Right to Left) settings, press Right Shift key + Ctrl key while keeping the cursor on the text box. Similarly, to change back to the default Windows LTR (Left-to-Right) settings, press Left Shift key + Ctrl key while keeping the cursor on the text box.

Installing KB articles

 

Suggested: The following are the suggested steps to install IDM, if Microsoft KB articles has to be installed. (For more details, refer to ecmdb#752578 in Product Fix history):

Case 1:

1.   Install IDM DT 4.0.

2.   Install IDM DT 4.0.1.

3.   Install IDM DT 4.0.2.

4.   Install KB patches.

5.   Install IDM DT 4.0.2 patch 4.

Case 2:

1.   If KB is already installed before 4.0 or 4.0.1, add the registry keys manually prior to installing IDMDT/WS. For the KB details, see "Known Issues in IDM Desktop/Web Services" in Release Notes (Known Issues) v 4.0.2.  

Not recommended: The following steps are not recommended to install IDM, if Microsoft KB articles have to be installed:

Case 1:

1.   Install KB.

2.   Install IDM DT 4.0.

Case 2:

1.   Install IDM DT 4.0.

2.   Install KB.

3.   Install IDM DT 4.0.1.

Note: This fix is given to address the issues of Microsoft KB articles for the future GA releases of IDM. It is not verifiable on IDM DT/WS 4.0.2 patch 4.

Suggested steps to install IDM DT/WS 4.0.2 patch 4 with OutsideIn8.1.9

1.       Install IDM DT/WS 4.0.2 patch 4.

2.       Install OutsideIn8.1.9 bundled with patch 4.

3.       Restart the system.

Creating new registry key entry

 

The steps to manually create the new registry key value under the Config folder are as follows:

1.       Click Start>Run.

2.       Type regedit and click OK.

3.       Click HKEY_LOCAL_MACHINE>Software>FileNet>IDM>Config.

4.       Click Edit>New>DWORD Value to add a new registry key under Config folder.

5.       Type HideNLSIndexes and press ENTER.

6.       Double-click HideNLSIndexes.

7.       Set the value to 1 and click OK.

How to install IIS 6.0 Management Compatibility using Windows 2008 Server

Install IIS 6.0 Management Compatibility before installing IDMWS.

·         Go to Start > Control Panel > Administrative tools > Server manager

·         In the left navigation pane, expand Roles, and then right-click Web Server (IIS) and select Add Role Services

·         On the Select Role Services pane, scroll down to IIS 6 Management Compatibility

·         Select IIS 6 management compatibility and sub menu items

·         Click Next (in Select Role Services pane) and click Install (in Confirm Installations Selections pane)

·         Then install IDMWS

List of fixes

 

The following abbreviations are used:

ecmdb # - ECM Database Number

DT - IDM Desktop

WS - Web Services

IS - Image Services

CS - Content Services

 

The following table list the product fixes in this fix pack.

FixPack_IDM_4.0.2.013

ecmdb #

APAR #

Affects

Area

Lib

Description

969917

PJ39427

WS

IDM Viewer

IS

User could not view multi page Report Manager statements via IDM Web Services.

965083

PJ39428

DTWS

IDM Viewer

ALL

User was unable to print on paper size 11x17 when using IDM Viewer.

964732

-

DTWS

Help

ALL

Documentation (Developers help) on PromptUser for Adobe Acrobat Reader updated.

FixPack_IDM_4.0.2.012

ecmdb #

APAR #

Affects

Area

Lib

Description

947679

PJ38828

DT

ADO

CS

A run-time exception was thrown while Custom IDM application used IDMObjects.SessionManager and FNDBProvider to query Content Services on ADODB.

953342

PJ38894

DTWS

Document Properties

CS

After changing CVL values, update to the document property values for existing items did not persist.

955713

-

DT

Help

CS

Documentation known limitations update: where the properties collection values cannot be set with using ADO.NET.

956573

-

DTWS

Help

ALL

Documentation (Developers help) on PromptUser for Adobe Acrobat Reader updated.

957635

PJ38951

WS

IDM Viewer

IS

COLD documents were truncated in the IDM Viewer window.

960341

PJ39033

DTWS

Logon

CS

Custom application was working in CS 5.2 with IDMWS 3.3. While upgrading to CS 5.5 with IDMWS 4.0.2, the Active Group did not appear to take in the server logon.

961725

PJ39146

WS

IDM Viewer

IS At session time out, user was unable to retrieve documents in IDM Viewer.

FixPack_IDM_4.0.2.011

ecmdb #

APAR #

Affects

Area

Lib

Description

899177

PJ38522

DTWS

Help

-

Documentation update required on behavior change of MimeType() method in IDM Desktop and Web Services.

914924

PJ38641

DTWS

IDM Viewer

ALL

Enhancement request for IDM Viewer, where OutsideIn has to enhance viewing Excel file even if having bad structure.

941747

PJ38507

DTWS

IDM Viewer

ALL

HTML documents were not displayed correctly in IDM Viewer 4.0.2-008 on Windows Vista and Windows 7.

943651

PJ38557

DTWS

IDM Viewer

ALL

In few specific TIF files in users system, the second page was not be viewed.

942358

-

WS

Search

ALL

In Web Service Search, Clear button was not functioning and does not clear the previous criteria or search results displayed.

FixPack_IDM_4.0.2.010

ecmdb #

APAR #

Affects

Area

Lib

Description

823321

-

WS

Browser (IE8)

ALL

Bookmark was not opening in "Add Favorites" dialog in IE8 while working on IDM Web Services.

847941

PJ37349

DTWS

Information

IS

Release Notes is updated: Loading third party dll failed in IDM 4.0.2 fix pack 4.

863765

PJ37860

DT

German version Print

ALL

IDM Desktop Print was not working correctly in German version.

923762

-

DT WS

IDM Viewer

IS

IDM View Print was not reset itself to 1 under the 'Number of copies' Change.

924057

-

DT

Office Integrations

ALL

After MS Office 2010 uninstalled on DT, legal.dot was not removed.

924059

-

WS

Office Integrations

ALL

While opening PowerPoint in Office 2010, it threw an error "Idmpp8.ppa file not found".

928081

PJ38255

WS

IDM Viewer (IE7IE8)

ALL

The image data were not visible on the IDM Viewer in IE7/IE8 browser.

933522

PJ38235

DTWS

Print/Fax Monitor

IS

IS Print/Fax Monitor got closed when checking the properties of a job.

936102

PJ38278

DT

Queue Maintenance

ALL

FNQMaint did not remove the Property Description row entirety when a Remove Property Description... task is executed.

FixPack_IDM_4.0.2.009

ecmdb #

APAR #

Affects

Area

Lib

Description

833189

PJ37351

DT/WS

Application Viewer

IS

When retrieving images locally from a 2000+ paged multi-tiff image, it took about 1 minute to display and 35 seconds to scroll from page to page.

839997

PJ37353

DT/WS

COM Objects

IS

IDM 4.0.2 fixpack 4 and fix pack 5 failed to retrieve logon ID in custom application.

844149

PJ37266

DT

Help

IS

Documentation Update: IDM Find returned different results depending on the result columns selected.

851756

PJ37104

DT

Web API

ALL

When a user logged on to two applications using a Desktop style logon, and logged off from one of the application, the user got disconnected from the second application also.

857245

PJ37866

DT

Help

IS

Documentation Update: The user was unable to retrieve documents when IDM Desktop 4.0.2 Search Template results were about 3050 to 3400.

899163

-

DT/WS

IDM Viewer

IS

When an image was loaded into the IDM Viewer it got truncated when shown in "Enhance" mode.

901521

PJ37861

DT/WS

Web Application

-

When the user clicked on the red X on the top right corner of properties window, the browser closed unexpectedly.

902228

PJ37811

DT

Queue Maintenance

ALL

No query results were obtained in FnQMaint.exe, on querying multiple (Number Type) fields in the same query.

905552

PJ37842

DT

Application Find

-

Date in IDM Find was showing 1905 after upgrading from 3.3 to 4.0.2.

909119

-

DT

Help

-

While navigating through a multi-page JPEG document, IDM Viewer failed to refresh display after a certain number of pages.

909355

-

DT

Help

IS

Documentation Update: Maximum number of sorted documents allowed for an IS advanced find is 3000.

FixPack_IDM_4.0.2.008

ecmdb #

APAR #

Affects

Area

Lib

Description

849293

PJ37348

WS

Search

CS

The custom IDMWS URL link did not open in Search mode but opened in Browse mode after applying IDM WS 4.0.2 fix pack 6.

851160

PJ37350

DT/WS

Application Viewer

IS

"Cannot create IDM Object" error message occurred on trying to display documents in IS Server with IDM 4.0.2 fix pack 4.

854010

-

WS

IDM Viewer

-

Unable to view multi-page documents in IDM Viewer on Windows Vista SP2 with Internet Explorer 7 Client.

854157

-

DT

Queue Maintenance

IS

On renaming the queue name with an invalid name, Queue Maintenance Application crashed on Windows Vista SP2.

858548

-

DT/WS

Application Viewer

ALL

Viewing a Multi page document using IDM Viewer was throwing a FileNet Panagon IDM Viewer exception.

865871

PJ37617

DT/WS

Help

-

Broken link from "SQL support topic" in "QueryCondition Property (IdmQuery)" page in Developers Help.

 

FixPack_IDM_4.0.2.007

ecmdb #

APAR #

Affects

Area

Lib

Description

803388

PJ37103

DT

FileNet Neighborhood

IS

In IDM Configure, the "Maximum number of IS folders to display" is set to 65,000. While browsing via FileNet Neighborhood, only 5,000 folders were displayed.

825658

PJ36492

DT

IDM Viewer

IS

Unable to view past Image #1 of a multiple image document using IDMDT 4.0.2 + Patch #5.

832363

PJ37102

DT

Application Integration

-

While IDMDT 4.0.2-005 + MS Office Application integration installed, MS Excel Application integration crashed on closing 1 sheet while 2 or more are open simultaneously.

841962

PJ36739

WS

IDM Viewer

IS

Memory leaked while retrieving document with annotations and handle leak while saving annotations.

843048

-

WS

Build

-

The build caught the files in OutsideIn 7.0 folder instead of 8.1.9 folder.

843812

-

DT/WS

IDM Viewer

ALL

Requested for IDM Viewer to support viewing JPEG 2000 images.

846385

PJ36885

WS

Application Viewer

IS

Right side of the image was cutoff when trying to take print out of the COLD documents using IDM Web Services thin client.

846548

-

DT/WS

Help

IS

Range of the value of "Maximum number of IS folders to display" option in the library preferences needed to be updated from 0 to 5000.

847427

PJ37101

WS

Build

-

When users executed Web Service client 4.0.2 using Viewer.exe, the complete messages were displayed. But the version of installed some files ( PIXxxx ) were old. The correct files were not installed.

FixPack_IDM_4.0.2.006

ecmdb #

APAR #

Affects

Area

Lib

Description

554254

-

DT

Queue Maintenance

IS

Queue Maintenance failed to write FnError.txt on root drive of Windows Vista when application throws an error.

745619

-

DT

IDM Help

-

PropertyGateway object had new, undocumented function SaveAnnotations2.  The description of PropertyGateway lacking detail on it's purpose and it's usage.

753247

PJ33590

DT/WS

IDM Miscellaneous

ALL

When establishing the basic OLEDB data connection to FileNet using FileNet's provider in Visual Studio 2005. And during testing connection, it prompted "Test connection succeeded", but when pressing OK to save the connection, the error "Multiple-step OLE DB operation generated errors..." prompted. [To obtain and install hot fix, please contact Microsoft support (kbid970080) or in http://support.microsoft.com.]

777578

PJ36194

DT/WS

IDM View

ALL

Properties of numeric index field did not display “.” or “,” when the data has decimal values.

800011

-

DT

Document Properties

CS

Error message occurred when Date option selected in document properties.

813688

-

DT

IDM View

IS

User was unable to view “Report Manager Documents” whose document ID is greater than 2 billion (2147483648).

817737

PJ36461 

WS

Web Viewing

ALL

After upgrading to IDMWS 4.0.2 patch 4, custom application annotation function failed to display and save using server logon

818184

-

DT

Print

IS

Character font size got increased on printed document, when FileNet format documents were taken printed from IDM desktop.

821535

PJ36438

DT

IDM Find

ALL

Stored Search Template with maximum documents returned had the 'Name' column blank instead of document IDs in the bottom of the result list.

824029

PJ36411

DT

IDM Find

ALL

When tabbing out of a date time filed in IDM Find, the entered date reverted to the current date time.

825838

PJ36437

DT

Add Document Wizard

ALL

Down arrow in Add Document Wizard did not work correctly unless scroll bar was pulled.

Globalization Defects

ecmdb #

APAR #

Affects

Area

Lib

Description

554603

-

DT/WS

Application Integration

ALL

In Application Integration, Insert Properties page was not localized.

788483

-

WS

IDM WS Download

-

Setup’ was missing in translated string, when ‘Continue with Download’ button is clicked on IDM WS home page.

789587

-

DT

IDM View

ALL

The Print UI was not localized, when MS Excel and Word documents were viewed by IDM Viewer.

789749

-

WS

Add Folder Wizard

ALL

In the 'Add Folder' page, the strings were not in a single line.

789759

-

WS

IDM WS Download

-

‘Services’ word was over localized, when ‘Continue with Download’ button was clicked on IDM WS home page.

789761

-

WS

IDM WS Download

-

‘Application Integration’ string was over localized after you browse IDM WS home page.

821730

-

WS

Browse

-

String in the URL was over localized, when URL Alert option for a document is selected.

821737

-

WS

IDM WS Download

-

Truncated string appears when installing Application Integration.

821745

-

WS

IDM WS Download

-

Wrong product version appeared when installing Application Integration in German language.

FixPack_IDM_4.0.2.005

ecmdb #

APAR #

Affects

Area

Lib

Description

035209

-

DT/WS

IDM Find

CS

Show annotations option for CS library, was not showing the documents, which contained annotations.

035212

-

DT/WS

IDM Find

ALL

When the results option on the Advanced Find was clicked, a blank column appeared.

368974

-

DT/WS

Explorer Integration

ALL

When the Rename option from the File menu was selected, the selected document in the Windows Explorer was not getting renamed.

373368

-

DT/WS

Web Search

ALL

Show Criteria popup menu for Stored Search shortcuts was not working.

385724

-

DT/WS

Desktop Samples

ALL

Multi value document properties were not persisting to content services via api unless using prop.Value = mv. The values appeared in the SaveNew() dialog but were not persisted to the FileNet database.

387085

-

OC

Search

CS

Search result UI was different from the US version.

393355

-

DT/WS

Desktop Samples

IS

Automatic unfiling on folder property of IS library was accepting negative values.

555495

-

WS

Web Application

CS

When trying to check in an external document, the Checkin External Document button and Next buttons were getting grayed out.

662157

-

WS

Web Viewing

IS

Background image was not getting printed in COLD documents.

663671

-

DT

Application Integration

CS

In Outlook Application Integration, keep local copy option in the Add wizard was not keeping the document on the local drive but deleting it.

686945

-

DT/WS

IDM Configure

IS

The IDM preference, Maximum number of IS folders to display, were exhibiting a couple of issues.

748609

PJ33236

WS

Web Viewing

ALL

WS was not showing appropriate icons for DOCX and XLSX file types.

750050

-

DT/WS

Application Viewer

CS

Background color option was not working in IDM Viewer.

750812

-

DT

Explorer Integration

IS

IS folder properties was throwing irrelevant messages 15 times consecutively, while canceling the properties dialog box.

752624

-

DT

Application Viewer

CS

IDM Viewer was crashing when author tried to apply annotations.

766730

PJ34097

WS

Web Viewing

ALL

Office 2007 documents with new extensions (DOCX) were shown as unknown documents in the CS library.

777563

PJ35372

DT

Application Integration

ALL

IDM 4.0.2 integration with Power Point 2007 on a Windows Server 2003 was returning an error on start up.

777628

PJ35373

DT

IDM Find

IS

After installing the Microsoft Windows 2003 IE7 patch KB953838, the IDMDT 4.0.2 Find was hanging on start up.

781486

PJ35793

DT/WS

Web Application

IS

Sessions were not logging off from IS security database after installing IDM 4.0.2.

782335

-

DT/WS

IDM Miscellaneous

ALL

Explorer was crashing while adding the document for a Date/Time field.

783754

PJ35600

DT

Application Viewer

IS

User was unable to view the PDF image before or after it was digitally signed.

785664

-

DT

Application Integration

CS

When closing the .dot template, a message asking whether the document needs to be saved was appearing.

785806

-

WS

Web Search

ALL

Web server browser was crashing, when spin controls in search mode window was clicked.

787502

PJ35571

WS

Web Search

CS

If a Web Services session was started with a direct call to the search page, and subsequently a document was checked out, the red checkmark denoting the state was not appearing.

788726

-

DT/WS

IDM Find

ALL

When using Find application, an error was thrown on removing a document from the folder.

791170

PJ35541

DT

IDM Find

IS

IDM Desktop was changing F_DELETEDATE for closed documents on viewing the property tabs of a document.

791290

PJ35521

DT

IDM Find

IS

File names with <filename>.prm.xxx were not opening in IDM Find or display properties.

792118

PJ35570

DT/WS

IDM Find

ALL

After installing IDM 4.0.2 patch 4, customer was unable to search documents by date when using a search template.

792454

PJ35644

WS

Web Miscellaneous

IS

Password update window failed to open, when user was logging in from the image request page.

792785

PJ35605

DT/WS

IDM Find

ALL

Find terminated when clicking on editable date field in stored search.

798685

PJ36220

DT

Application Integration

CS

All patches above IDMDT 4.0.2 were causing Excel 2000 to hang.

FixPack_IDM_4.0.2.004

ecmdb #

APAR #

Affects

Area

Lib

Description

380318

-

DT/WS

IDM Find

IS

User was unable to increment the IDM Find document ID value greater than 2147483647 using the arrow key.

555883

-

DT

Application Integration - DT Office

ALL

When IDM DT 4.0 was installed for Office 2007, some of the FileNet menu commands got unavailable in Power Point. The Save toolbar button in Excel did not get removed, even after IDM DT was uninstalled.

664266

-

DT

Logoff

ALL

Logon window appeared when user logged off from the library in Windows explore mode.

686291

-

WS

Web viewing

IS

When the user opened a multi-segment document, the navigator window and then the magnifier window, and tried to magnify a part of the image, the IDM viewer crashed.

740027

-

DT/WS

Application viewer

ALL

SetDefault button in the Annotation properties dialog box got invisible when the back color in the Style tab was changed.

751060

PJ33402

DT/WS

Application viewer

ALL

An error "80041a0f = Wrong File Format" appeared, when the user was trying to open a document from the IS library. The document was getting opened from the local machine and the CS library. Note: This fix requires installation of OutsideIn8.1.9 bundled with patch 4. For more details, refer to Suggested steps to install IDM DT/WS 4.0.2 patch 4 with OutsideIn8.1.9.

751496

PJ34177

DT/WS

IDM Find

IS

When the user selected 3000 or more documents for deletion in IS, deletion failed after deleting around 2500 documents.

751499

PJ33724

WS

Web viewing

IS

"Internal 500" error appeared, when the user tried to retrieve and view an image from the IS Library (that does not exist).  

752578

PJ33432

DT/WS

Setup Desktop

IS

Registration step of IDM installation was interrupted when KB patches of Microsoft Windows were installed (KB933566). For more details, refer to Installing KB articles and Release Notes (Known Issues) v 4.0.2.

752646

PJ34081

DT/WS

Web API

ALL

DocContent.dll failed to recognize a valid LogonID in the sample application.

752835

PJ33995

DT/WS

IDM Find

ALL

When the user searched (Advanced) by the f_docnumber, user was unable to copy and paste by right clicking in the value field.

756228

PJ33763

DT/WS

IDM Miscellaneous

IS

Local print of scanned documents was producing extremely large fonts, whereas viewing the documents produced the applied fonts.

758466

PJ33802

DT/WS

Application viewer

ALL

User was unable to view the documents of Office 2003 or earlier, after installing Office 2007.

760263

-

DT/WS

COM Objects

CS

idmDocState.idmDocCanReclaim returned true, even when the corresponding document version were Offline (Non-Reclaimable).

760405

PJ33968

DT/WS

Application viewer

ALL

The DoPrint method was going back to default settings and not retaining the user settings on LocalPrint object from IDMViewerCtrl with IDM DT 4.0.1.

761471

-

DT/WS

IDM Miscellaneous

ALL

FileNet Neighborhood was crashing while the document that has a custom class of MVP date field was added.

761553

PJ34037

DT/WS

Application viewer

IS

Panagon Viewer Find Now did not return the document, although an existing document ID was provided.

762029

PJ34321

DT

Add Document Wizard

IS

User requested to hide the FNP_ARCHIVE and FNP_CLIPID index fields, so that during drag and drop via thick client (IDM DT), the user would not be able to enter any data to this field. Note: This fix requires a new registry key entry under the Config folder. For more details, refer to Creating new registry key entry.

767033

PJ34080

DT/WS

Application viewer

ALL

On updating the properties of a document by changing an index field date type, the user got the error: "The value [mm/dd/yyyy] is invalid. [IndexFieldName] requires a date/time data type."

768116

PJ34349

DT

IDM Miscellaneous

ALL

On Windows Vista, the error "Access is denied" was encountered when the user tried to create a shortcut from a stored search in FileNet Neighborhood.

768203

PJ34156

WS

Setup Web Server

ALL

The registry was corrupted whenever FnLCache.exe was run.

768324

PJ34176

DT/WS

Explorer Integration

ALL

The user was unable to change date/time custom property, when the time was 12:00:00 a.m.

769910

PJ34512

WS

Web Miscellaneous

CS

User was unable to add a document that had a Finnish character, to a document class.

770086

PJ34263

DT/WS

Application viewer

ALL

Values in Excel file were not getting displayed correctly when viewing with IDM Viewer. Note: This fix requires installation of OutsideIn8.1.9 along with patch 4.

770661

PJ34795

DT/WS

COM Objects

ALL

When using Sample Toolkit IDMAxCtrl, the TIF images were not getting displayed correctly. Note: This fix requires recompilation of IDMAxCtrl sample application after the installation of patch 4.

771125

-

DT/WS

Explorer Integration

ALL

When the property window of a document that has a Date property was opened and closed, a popup "Flagged property requires a value" appeared.

772186

PJ35075

DT/WS

COM Objects

CS

CS query failed in COM+ applications after one-off (test fix) patch 1004 was installed.

775158

PJ34612

DT

Application Find

ALL

Vista users required write permission to access the program files directory with Advanced IDM Find.

777680

PJ34654

DT/WS

Application Find

ALL

Whenever the user tried to change an index value from a committed document, an error was encountered.

778874

-

DT/WS

IDM Find

ALL

The property update specifically with Date index failed in IDMDT 4.0.2 with any fix pack installation.

785802

-

DT/WS

IDM Configure

IS

Able to open/save the annotations of IS documents through Shortcut, even after deleting the IS library from IDM Configure.

FixPack_IDM_4.0.2.003

ecmdb #

APAR #

Affects

Area

Lib

Description

268006 

-

DT/WS

Advanced Find

IS

While inserting Condition row in IS or DS, it disables Text View Icon button and the Text View remains accessible as a menu option.

359220

-

WS

Application Integration

CS

While editing folder name using special characters like >,<.%,#,or by using comma or dot, is re-adding the folder name on alternatively clicking of security tab.

360217

-

WS

Login

ALL

Size of the error message window keeps on increasing with clicking of the back and forward arrow keys in library name.

360693

-

DT

Application Integration

IS

When a word document is added to IS library with template legal.dot, error was prompted.

360699

-

DT

FileNet Menu

IS

All FileNet menu items get disappeared from the menu once an add operation is complete from MS Word using legal.dot.

368895

-

DT/WS

IDM Viewer

ALL

When trying to view a password protected document using IDM Viewer that shows different error messages on thick and thin clients.

371211

-

DT/WS

Folder security

IS

The alignment gets differently for READ,WRITE and EXECUTE/APPEND in Folder security.

375216

-

DT/WS

Function

-

The color of the messages in Log Spy could not be changed.

388285

-

DT/WS

IDM Viewer

CS

Getting error in IDM Viewer when using "View" or "Open" to see a blank document stored in CS.

388331

-

DT/WS

Document Class

CS

User is not allowed to change the document class without filling in the required custom property fields in CS library.

388554

-

DT/WS

About Qmaintenance

-

Build number & version was not shown in About Qmaintenance when user logs on with Unified user.

392134

-

WS

Document Class

CS

JavaScript Error was displayed when user tried to access the properties of a document that does not exists.

393353

-

DT/WS

Document Properties

IS

In case of IS library, on clicking document properties tab, the cursor was positioned at incorrect place.

393367

-

DT/WS

About Qmaintenance

-

The About Qmaintenance dialog box in Qmaintenance was not showing HFP number.

554441

-

DT/WS

IDM Configure

CS

Checked out documents does not show red tick in search results.

745227

PJ33364

DT/WS

Repository

IS

txt documents with MM (caps) with the first characters in IS repository would not be read.

746181 

PJ33670

DT/WS

Registry key

IS

FnLCache.exe corrupts DefaultAccessPermission registry key.

749887

-

DT/WS

IDM Find

ALL

Error Message is not displaying correctly on IDM Find when repeating/second time clicking on 'Find Now/Find Count'.

749773

-

DT

Custom Class

CS

User is unable to add document in case of custom class. Add/Document wizard and FileNet Neighborhood were vanishing also.

750660

-

WS

Archive documents

CS

Archive documents were getting deleted.

750807

-

DT/WS

CS Document Properties

CS

Without changing anything, if click OK of CS Document's Properties dialog, which has title as space, we get the "Flagged Property Title requires value" error.

752289

-

DT/WS

IDM Find

ALL

When performing search using Date fields, an unexpected error message was appearing in IDM Find.

753234

-

DT/WS

IDM Find

ALL

"Grid View" and "Grid and Text View" buttons were in disabled state on "IDM Advance Find">"Search Template Designer" dialog.

753335

PJ35074

DT

Application Integration

CS

Getting error message when launching Excel after installation of IDM DT 402.

753855 

-

DT

Data property

ALL

While updating a date property causes a popup: "The value "39553.79809028" is invalid. Date requires a date/time data type" and got failed.

754910

PJ33664

DT

Custom property

CS

End user cannot enter a value in a date/time custom property after upgrading Desktop to 4.0.2-fix pack 2.

755476

PJ33994

DT/WS

Search

IS

After the installation of IDM 4.0.2 fix pack 2, the simple search without criteria takes between 5 and 10 minutes to complete and show-up the result windows (100 results).

757003

PJ33723

DT/WS

IDM Find

IS

There was a performance delay when searching from IDM Find.

759299

PJ33996

DT

Custom property

CS

When adding a document to CS5.5 library, customer saw the error when tabbing out a Date/Time type custom property.

760205

PJ33873

DT/WS

IDM Find

-

While attempting to change the property value of a date field on an image within IDM Find, get the following error "The value '38365' is invalid. <Index name> requires a date/time data type".

FixPack_IDM_4.0.2.002

ecmdb #

APAR #

Affects

Area

Lib

Description

000688

-

DT

Application Integration

CS

In a fresh Office Integration, Add-Ins and Insert properties feature were not functioning properly. Users were unable to add the Property to Word document and got an error and even the title of the message box behaved improper.

268032

-

DT/WS

IDM Find Application

ALL

The application was displaying tool tips for toolbar icons that were inactive or unavailable.

363411

-

DT/WS

IDM Find Application

ALL

In Advanced Search, clicking Cancel caused the partially entered search criteria to disappear throwing an error "This search was modified, do you want to save changes before continuing?".

363488

-

DT/WS

Explorer Integration

-

IDM Desktop was unable to show full name of Document class consists of maximum length 32 Characters.

363532

-

DT/WS

Explorer Integration

CS

An error message appeared while finding a CVL value associated with any MVCP property in CS Libraries. 

368854

-

DT/WS

IDM Config

CS

Security setting of the published document was not same as that of folder, if folder setting is selected in IDM Preference.

370397

-

DT/WS

IDM Config

 

"Save As" button remained disabled for selecting single preference option in Export Preferences dialog.

370432

-

DT/WS

IDM Find

CS

While login to any CS library and launch IDM Find application, the Shortcut keys for <Find Searches> and <Find Documents> were not working.

370960

-

DT/WS

IDM Viewer

ALL

In the Display Option - normal, darker, lighter, enhance modes were not selected/marked in IDM Viewer Image menu through Thin Client for tiff documents. The user could not interpret which option was currently selected.

373913

-

DT/WS

Explorer Integration

CS

In CS library, incorrect FNI-Shortcut-Files from a document`s version list for two or more than two version were created.

384599

-

DT/WS

Application Integration

ALL

Application Integration in Thick client failed to check out office document to unmapped network drive.

386972

-

DT/WS

Explorer Integration

CS

"Remove from folder" and "Delete" message confirmation appeared many times if "No" was selected.

387391

-

DT/WS

IDM Find Application

ALL

"Find More" button got disappeared from the status panel of IDM Find Window after restoring window from minimized state.

387395

-

DT/WS

IDM Config

 

IDM Configure got crashed on entering an invalid value for extension in preferences.

389114

-

DT

IDM Viewer

ALL

Magnifier window displayed a colored image when it was modified to a Black and White image.

391284

-

DT/WS

Web App

CS

Finish button did not get disabled when document pages were removed from the Add document dialog.

391549

-

WS

Web App

CS

Microsoft VB Script runtime error was displayed when tried to check-out a document that did not exist.

554355

-

DT

IDM Find Application

-

On Vista while Launching IDM Find application threw error message - Fail to update system registry in upgrade scenario (when Win XP SP2 with any combination of IDM DT up to patch 5 upgraded to Win Vista and installing patch 06.).

554442

-

DT/WS

Explorer Integration

ALL

Close button of Show Members dialog box in Security tab was not working properly.

662556

-

DT/WS

Explorer Integration

-

The About FileNet option in Help menu of all the applications was showing 4.0.1 instead of 4.0.2. The IDM Find template window Help >About FileNet shows 4.0.0 instead of 4.0.2.

663907

-

DT/WS

Explorer Integration

CS

While using IDM DT 4.0a on Vista, the document cannot be checked out using documents shortcut. Scenario is same with Open, Checkout and Open, Copy to, Copy and Open, Copy, Send, Print, Publish, Archive, Permanent, Deindex and properties.

664175

-

DT/WS

Explorer Integration

ALL

Garbage values were concatenated while giving title to a document during Document add wizard in IS or CS lib.

Example: While adding a document and give title to it by changing the class, the font in the title text-box is changed to some garbage font and some part of the name string concatenates on every key press.

Also, the application behaves abnormally and gets hanged, resulting into a crash of IDM Desktop. This scenario is reproducible on both IS and CS library.

669575

-

DT

Application Integration

-

After installing IDM DT 4.0.2, Office 2007 document format (.docx, xlsx, pptx) were not present in 'File of type' drop down box which could be used to select the type of document to open in Word 2007, Excel 2007 and PowerPoint 2007.

743321

PJ35077

DT/WS

IDM Explorer

ALL

Add Document wizard drop down lists displayed garbage characters when installed on Vista.

750641

-

WS

WS Homepage

ALL

The Copyright message was not updated with 2008.

746158

PJ35073

WS

Web Browse

 

The fix "DeletePageFromMemory" did not work anymore after Patch 3 for IDMWS 401.

746266

PJ33237

WS

Web Browse

CS

Localization issue is Web Services 3.3.0-28 / Content Services 5.4 and Internet Explorer 7.

748001

-

DT/WS

IDM Find

 

IDM Find Window is overlapping with FileNet Neighborhood window in Vista Machine.

749990

-

DT

 

CS

Users were unable to add compound document and got an error message "Validation failure".

750000

-

DT

IDM Find Application

IS

In FileNet Neighborhood>right click on IS library>Find and after the logon, when simple find and entering some special (invalid) characters in the document ID field, the Error message displayed click OK, which was displaying Twice.

750036

-

DT

Explorer Integration

CS

While adding the compound document into the library, it was not asking whether it should be added as compound document or single document.

750143

-

DT

IDM Viewer

IS

IDM Viewer got closed with the preference Multiple Viewer Windows.

750227

-

DT/WS

Help About

 

Help>About dialog was showing wrong build number and build date when accessed from FileNet Neighborhood.

751285

-

DT/WS

Dev Help

 

"What's new in 4.0.2" topic was not in the IDM DT/WS Developer's help.

FixPack_IDM_4.0.2.001

ecmdb #

APAR #

Affects

Area

Lib

Description

000676

-

DT/WS

IDM Viewer

All

Apply button disabled when text area is entered in the annotation.

388287

-

DT/WS

IDM Viewer

All

A Group3 compression image appears stretched when viewed through IDM Viewer.

661974

-

DT

IS Document Property

IS

In the IS Security Tab, adding User/Group not listed in the pick list is not displaying an error.

662933

-

DT

IDM Viewer

IS

Annotations applied to one pane of a split document, does not get displayed on the other pane.

686380

-

DT

Logon

IS

If the Use operating system credentials for logon in IS Preferences setting is enabled in IDM Desktop, logging in as a user that isn't imported into the IS Library displays a junk value.

686388

-

DT/WS

IDM Viewer

All

In the Annotations dialog box, clicking Apply followed by Cancel does not save the changes made.

686390

-

DT/WS

IDM Viewer

All

Clicking a location in the Highlight dialog-box enables the Apply button even though no changes are made to the location.

686949

-

DT

Queue Maintenance

IS

The application is unable to retrieve Queue data if the Max to retrieve field is left empty.

741193

PJ35072

DT/WS

IDM Viewer

All

Users are unable to use shortcut keys while viewing a Web 2.0 document on Web 4.0.

However, as a workaround, you may make a registry change under Config folder on the client machine.

1.       Browse to HKEY_LOCAL_MACHINE\Software\FileNet\IDM click Config folder.

2.       Choose Edit New → DWORD Value and label it as "EnableShortCut" (without quotes), and press ENTER.

3.       Double-click EnableShortCut key and set its value to 1.

Customers using Web 2.0 Pages must copy viewer.exe, viewer2.exe, and fncontrols.exe from X:\FileNet\IDM\Web\IDMWS\Redist\Download and paste them under the X:\FileNet\IDM\Web\IDMWeb\download folder. Replace X: with the drive letter assigned to the drive FileNet IDM is installed.

744551

PJ35076

DT

IDM Find Application

IS

IDM Find returns correct document lists with wrong information at status bar for documents in multiples of 50.

747730

-

DT

IDM Viewer

IS

Annotation applied on one pane of a split document does not display on the other available pane.

Contact customer support

For information about contacting customer support:

1.      Navigate to the Information Management support page here.www.ibm.com/software/data/support

2.      Select the appropriate IBM FileNet product from the "Select a category" list.

3.      From the Product Support page, click Flash 8 Oct. 2007: How to get support for IBM FileNet products.

Copyright and trademark information

http://www.ibm.com/legal/copytrade.shtml

Notices and Trademarks

 

·         IBM is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.

·         Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.

·         Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc. in the United States, other countries, or both and is used under license therefrom.

·         Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

·         Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

·         Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

·         UNIX is a registered trademark of The Open Group in the United States and other countries.

·         Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

·         ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

·         IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency, which is now part of the Office of Government Commerce.

·         Other company, product, or service names may be trademarks or service marks of others.

Document change history

Date

Description of change  

12-Dec-2011

Updated fix pack 13 defect details and certifications.