If a crash occurs, you should gather some basic documents. These documents either point to the problem that is in the application or vendor package JNI code, or help the IBM® JVM Support team to diagnose the fault.
A crash can occur because of a fault in the JVM or because of a fault in native (JNI) code being run in the Java™ process. Therefore, if the application does not include any JNI code and does not use any vendor-supplied packages that have JNI code (for example, JDBC application drivers), the fault must be in the JVM, and should be reported to IBM Support through the usual process.