The following sections provide answers to commonly asked questions.
You received the following message when you started a licensed program:
Failed to check out a product-name key:
Invalid host
The host id of this system does not match the host id specified in the license file
In this case, you may either have moved your IBM Rational® product from one computer to another without returning the licenses from the first computer, or imported the new license file to the wrong computer.
The permanent license key file is generated for a specific host name and host ID. You can either import the file to the correct computer or move the license file to the computer that you are currently using.
Use these steps to request a license for a system that does not have an HTTP connection.
Verify that you installed the Rational product by looking at your License Certificate.
Then, make sure you installed the permanent license file that you received from the IBM Rational License Key Center on the correct computer. For other troubleshooting suggestions, see your Rational product installation guide.