Security certificate errors
Live! installation must use a valid SSL certificate. In the absence of a valid
certificate, you might be using a self-signed security certificate, which some of the web browsers
such as Firefox might not recognize. In such cases, the web browser displays the "Authentication
server is down" error message and will not allow you to login. To resolve the authentication
problem, you have to add a security exception to the site and accept the invalid certificate to
proceed to login.
Invalid security certificate error during authentication:
While you log in, you might come across the "Authentication server is down" error if the server does not have a valid security certificate. Until you obtain a valid certificate, you can add a security exception to the server so that you can proceed to log in to Live!- Goto the web browser window and type the URL with Live! authentication server name and port: https://<server>:<port>/, where <server> is the name or IP address and <port> is the port number of the authentication server. For example: https://<server>:51201/, where 51201 is the default authentication port number. For the default configurations and their values, see, Live! server configurations.
- Add a security exception to the site and confirm the security exception.
- Open another web browser and start Live! by typing the URL: https://<server>/home.html, where <server> is the name or IP address of the Live! server.
- Live! home page is displayed.
Invalid security certificate error while starting Live! audio:
Live! audio server uses port 452 by default for audio. If the audio server does not have a valid security certificate, you might encounter audio connection issue. Until you obtain a valid certificate, you can add a security exception to the audio server so that you can use Live! audio feature.- Goto the web browser window and type the URL with Live! audio server name and port: https://<server>:<port>/, where <server> is the name or IP address and <port> is the port number of the Live! audio server. For example: https://<server>:452/, where 452 is the default audio port number. For the default configurations and their values, see, Live! server configurations.
- Add a security exception to the site and confirm the security exception.
- Click Call icon to start or join the call. Audio server will be connected.