Resetting administrator password

Administrator can easily reset the administrator password by providing the passphrase for verification. Passphrase is a security element that is defined in the config.js file by the administrator.

Procedure

  1. Click Forgot password link on the login interface.
    Password reset option
  2. On the Password Recovery window, type the passphrase and click OK.
    Note: The administrator must ensure that the passphrase matches with the passphrase that is defined in the config.js file.
    If the passphrase is correct, then the administrator is allowed to log in to the application. After logging in, the administrator must change the password for the administrator user in the Manage Users>Edit Users interface.

What to do next

Administrator must go to the Manage Users menu and change the administrator password in the Edit User window.