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Support

First of all, make sure to take advantage of the documentation shipped with this product. Online documentation, including a tutorial and a reference guide, is available from the Help menu.
Then help yourself to over 200 documents
containing, tips, advice and answers to frequently asked questions in IBM Rational's Solution database. Go to IBM Rational solution web site at
http://www.ibm.com/software/awdtools/test/realtime/support/index.html
and enter a keyword that most represents your problem. You can narrow your research for $$PRODUCT_NAME by ticking the checkbox "Search only Rational Test RealTime". For example, to obtain all the documents that talk about stubs
taking parameters of type "char", enter "stub char".
This database is updated with more than 20 documents each month.
In addition, feel free to visit the IBM Rational Developer Network web site. Go to
Real-time and Embedded Development forum
and find valuable technical articles, training, discussions and code to help learn and use $$PRODUCT_NAME and all other IBM Rational products.
If you can't find an answer to your question in the IBM Rational Solution Database then
please either:
- Submit an Electronic Service Request: Go and register to the
Support Portal
You will need your IBM Customer Number (ICN), if you do not know this number please contact your local IBM office
http://www.ibm.com/planetwide
- Or contact your nearest IBM Rational Support Center. Contact information is located at
http://www.ibm.com/planetwide. In order to obtain a quick response, please include the following information in your request:
- Your name and your company's name.
- Your IBM Customer Number (ICN), if you do not know this number please contact your local IBM office
http://www.ibm.com/planetwide
- The product name and its full version number (locate this number using the menu item Help -> About).
- Your operating system name and version number and the Target Deployment Port you are using.
- A description of all the steps you took to arrive at your problem. If contacting by email, please attach all files necessary for reproduction of the problem by a support engineer (acceptable formats are .zip, .tar.Z and
.tar.gz).
- Please state how critical this problem is.
For more information about the services offered by IBM Rational Technical Support, please visit the Technical Support web site at
http://www.ibm.com/software/rational/support. You can also consult the
Support Handbook
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