IBM Remote Support Manager for Storage Version 2.8.4 - May 2013 Note: Before using this information and the product it supports, read the general information in section 6 "Trademarks and Notices" in this document. Microsoft Windows Notepad might not view this readme properly, if you must view this on a Windows system use WordPad instead to view this readme. Please refer to corresponding Change History document for more information on new features and modifications. ======================================================================= CONTENTS ----------------------------------------- 1.0 Overview 2.0 Installation and Setup Instructions 3.0 Configuration Information 4.0 Known Issues and Limitations 5.0 Web Sites and Support Phone Number 6.0 Trademarks and Notices 7.0 Disclaimer ======================================================================= 1.0 Overview ------------------- The IBM Remote Support Manager for Storage software provides problem reporting and remote access for the DS3000 and DS4000 families of storage products. IMPORTANT: This release of RSM for Storage works with IBM DS3000 Storage Manager version 2.17 (and higher), and IBM DS4000 Storage Manager version 9.16 (and higher) and controller firmware supported by those versions. Refer to the IBM DS3000, DS4000 and DS5000 Support Web Sites for latest controller firmware and NVSRAM files. 1.2 Enhancements and Problem Fixes ----------------------------------- Starting with release 2.x, RSM for Storage's perfered method of transmitting information to IBM is an outbound HTTPS connection. Email (which was the only transport method available for release levels 1.x), will be used as a backup if a HTTPS connection can not be established. The HTTPS transport method, also referred to as Electronic Customer Care (ECC) client, provides encryption of the alert and log files sent to IBM as well as confirmation that the alert was received. Please refer to corresponding Change History document for additional information on new features and modifications. Starting with release 2.8, RSM for Storage can now be configured for One-Way Call Home for installation where remote access by IBM Support can not be permitted. This will require additional involvement by your staff in some situations. Please see the RSM for Storage Planning, Installation an User's Guide for more information before enabling this feature. 1.3 Level Recommendation and Prerequisites for the update ----------------------------------------------------------- None 1.4 Dependencies and Supported Hardware ---------------------------------------- Storage Products Supported DS3000 Family ----------------------------------------------- | Product | Machine Type | Model | |------------|---------------|------------------| | DS3200 | 1726 | 21X, 22X, 22T | |------------|---------------|------------------| | DS3300 | 1726 | 31X, 32X | |------------|---------------|------------------| | DS3400 | 1726 | 41X, 42X, 42T | |------------|---------------|------------------| | DS3950 | 1814 | 94H, 98H | |------------|---------------|------------------| | DS3500 | 1746 | C2A, C4A, C4T | |------------|---------------|------------------| | DCS3700 | 1818 | 80C | | DCS3700 | 1818 | 80E | |------------|---------------|------------------| | EXP395 | 1814 | 92H | |------------|---------------|------------------| | EXP3000 | 1727 | 01X | |------------|---------------|------------------| | EXP3500 | 1746 | E2A, E4A, E4T | ----------------------------------------------- NOTE for DS3000 subsystems -- To properly configure DS3000 subsystems in RSM for Storage, you must use the Product ID found on the label on the rear of the subsystem instead of the machine TYPE found on the label on the front of the subsystem. Users that have previously entered the machine type into the RSM for Storage configuration will need to change the subsystem configuration after this update is installed. The help page for the subsystem configuration contains a photograph of the correct label. DS4000 Family ---------------------------------------------------------------- | New Model | Old Model | Machine Type | Model | |------------|-----------|--------------|------------------------| | DS4800 | N/A | 1815 | 82A, 82H, 84A, 84H, | | | | | 88A, 88H, 80A, 80H | |------------|-----------|--------------|------------------------| | DS4700 | N/A | 1814 | 70A, 70H, 72A, 72H, | | | | | 70T, 70S, 72T, 72S | |------------|-----------|--------------|------------------------| | DS4500 | FAStT 900 | 1742 | 90X, 90U | |------------|-----------|--------------|------------------------| | DS4400 | FAStT 700 | 1742 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | DS4300 | FAStT 600 | 1722 | 60X | |**See Note**| | | 60U, 60J, 60K, 60L | |------------|-----------|--------------|------------------------| | DS4200 | N/A | 1814 | 7VA, 7VH | |----------- |-----------|--------------|------------------------| | DS4100 | FAStT 100 | 1724 | 100, 1SC | |----------- |-----------|--------------|------------------------| | | | 1710 | 10J, 10U, 10X | | EXP100 | |--------------|------------------------| | | | 1724 | 1XP | |------------|-----------|--------------|------------------------| | EXP500 | | 3560 | 1RU, 1RX | |------------|-----------|--------------|------------------------| | EXP700 | | 1740 | 1RU, 1RX | |------------|-----------|--------------|------------------------| | EXP710 | | 1740 | 710, 71J | |------------|-----------|--------------|------------------------| | EXP810 | | 1812 | 81A, 81H, 81T, 81S | |------------|-----------|--------------|------------------------| | EXP420 | | 1812 | 8VA, 8VH | ------------|-----------|--------------|------------------------ DS5000 Family -------------------------------------- | Product | Machine Type | Model | |------------|--------------|---------| | DS5100 | 1818 | 51A | |------------|--------------|---------| | DS5020 | 1818 | 53A | |------------|--------------|---------| | DS5300 | 1814 | 20A | |------------|--------------|---------| | DCS3700 | 1818 | 80C | | DCS3700 | 1818 | 80E | |------------|--------------|---------| | EXP5000 | 1818 | D1A | |------------|--------------|---------| | EXP520 | 1814 | 52A | |------------|--------------|---------| | EXP5060 | 1818 | G1A | ------------ ------------------------ IMPORTANT NOTE: This release of IBM DS Storage Manager will not support the following subsystems. You can still manage these subsystems with an older version of IBM DS Storage Manager, but RSM for Storage will no longer be able to download logs from them or provide IBM Support with the ability to remotely access them. |------------|-----------|--------------|------------------------| | DS4300 | FAStT 600 | 1722 | 6LX, 6LU, 6LJ | |------------|-----------|--------------|------------------------| | N/A | FAStT 500 | 3552 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | N/A | FAStT 200 | 3542 | 1RX, 1RU, 2RX and 2RU | |----------------------------------------------------------------| System x Servers Supported -------------------------- RSM for Storage software will run on an System x server that meets the following minimum requirements: 512 MB memory 20 GB HDD One serial port One Ethernet Port RSM for Storage software has been tested on the following System x servers and specific configuration instructions for these servers is available in the RSM for Storage Planning, Installation and User's Guide. DS-RSM 1818-RS3 - 1U rack mount server DS-RSM 1818-RS2 - 1U rack mount server DS-RSM 1818-RS1 - 1U rack mount server x306m 8849 - 1U rack mount server x3250 4364 - 1U rack mount server x3550 7978 - 1U rack mount server x3550m2 7946 - 1U rack mount server x3550m3 7944 - 1U rack mount server All of these servers use a 64 bit Linux OS Operating Systems Supported -------------------------- RSM for Storage installs on and is only supported for -- Novell SLES 11 (Base or Service Pack 1 See Notes -- Novell SLES 10 (Base or Service Pack 1, 2, 3 or 4) See Notes -- Novell SLES 9 (Service Pack 3 or 4) -- Red Hat RHEL AS 4 (Update 4, 5 or 6) -- Red Hat RHEL 5 (Base or Update 1, 2, 3, 4, 5, 6, 7 or 8) See Note -- Red Hat RHEL 6 (Base or Update 1, 2 or 3) See Note Note 1: RSM for Storage will not install on desktop distributions. Note 2: Building and RSM system using SLES 11 or 11.1 requires download of an additional packege not included in the distribution. Refer to the RSM for Storage - Installation Hints and Tips document for special installation instructions. Note 3: Operation of the RSM for Storage has been tested with RHEL 5, RHEL 6 SLES 10 and SLES 11 operating systems installed in a VMware environment. Refer to the RSM for Storage - Compatibility Guide for more information. ======================================================================= 2.0 Installation and Setup Instructions ----------------------------------------- If you are using SSH to manage the RSM for Storage server from inside your network, review section 2.4 to avoid possible loss of access while applying an update. This software installs on SLES 11, SLES 11.1 SLES 10, SLES 10 (Service Pack 1, 2, 3 or 4), SLES 9 (Service Pack 3 or 4), RHEL 4 (Update 4, 5 or 6), RHEL 5 (Update 1, 2, 3, 4, 5, 6, 7 or 8), or RHEL 6 (Update 1, 2 or 3). Note: Service pack CDs for SLES 9 must be downloaded from Novell using the registration ID that came with your SLES 9 installation CD media. Step by step instructions for installing and configuring the Linux OS for RSM for Storage are included in the RSM for Storage "Planning, Installation and User's Guide" If you plan to use RAID 1 (Mirroring) on one of the targeted servers that have been tested with the RSM for Storage software, please see the RSM for Storage "Installation Hints and Tips" document for additional information for setup of the server BIOS and installation of the operating system. If you plan to use another System x server you can use the RSM for Storage "Installation Hints and Tips" document as a guide, but you will need to refer to the System x support web site for instructions on how to configure the server and install the proper drivers during the installation of the Linux OS. 2.1 Step-by-step instructions for installation from a RSM for Storage CD -------------------------------------------------------------------------- This procedure may be used for first time installation or updates. For SLES 9 or SLES 10: 1. Insert the installation CD-ROM in the drive. 2. A pop-up message box will report the detection of an autorun program on the CD. Click yes to begin the installation. 3. Follow the instructions in the RSM for Storage "Planning, Installation and User's Guide" For SLES 11: 1. Insert the RSM installation CD-ROM in the drive. 2. Click the File Cabinet icon in the system tray to open the Dolphin file manager. 3. Click the RSM for Storage CD-ROM icon. 4. Click the autorun.sh file to start the RSM for Storage installation. 5. Follow the instructions in the RSM for Storage "Planning, Installation and User's Guide" For RHEL 4: 1. Insert the installation CD-ROM in the drive. 2. Right click on CDROM icon on the desktop. Select "Mount" from the pop-up menu. 3. Left click the CDROM icon to open a view of the CDROM contents. 4. Right click on the file named autorun.sh. Select "Run" from the pop-up menu to begin the installation. 5. Follow the instructions in the RSM for Storage "Planning, Installation and User's Guide" For RHEL 5: 1. Insert the installation CD-ROM in the drive. 2. Right click on CDROM icon on the desktop. Select "Mount" from the pop-up menu. 3. Left click the CDROM icon to open a view of the CDROM contents. 4. Right click on the file named autorun.sh. Select "Run" from the pop-up menu to begin the installation. 5. Follow the instructions in the "RSM for Storage - Hints and Tips" document. For RHEL 6: 1. Insert the installation CD-ROM in the drive. 2. Right click on CDROM icon on the desktop. Select "Mount" from the pop-up menu. 3. Left click the CDROM icon to open a view of the CDROM contents. 4. Open a Console and go to directory "/media/RSM_For_Storage." Run the command "bash autorun.sh". 5. Follow the instructions in the "RSM for Storage - Hints and Tips" document. 2.2 Instructions for installing an update from a RSM for Storage .zip file --------------------------------------------------------------------------- You can create a CDROM and use the instructions in section 2.1, or avoid the need to burn a CDROM and download the update directly into the RSM for Storage system. This procedure should only be used to apply updates to a previously installed version of RSM for Storage. Note: In the following steps, 1.x.xx is the version number of this package. 1. Log into the RSM for Storage server as the root user. 2. Download the installation file ( ibm_sw_rsm_2.x.xx_linux_32-64.zip ) to the /packages directory in the RSM for Storage server. (You may need to disable the RSM for Storage internal firewall in order to access the file.) 3. Type: cd /packages 4. Type: unzip ibm_sw_rsm_2.x.xx_linux_32-64.zip 5. Type: cd rsm-2.x.xx 6. Type: ./rsm-setup It will take about a minute to update the software. No configuration files will be changed. 2.3 Configuration ------------------ - Configuration worksheets and instructions are in the RSM for Storage "Planning, Installation and User's Guide" - Starting with release 2.7, a new configuration field for providing a phone number that rings at the location where each storage subsystem is located, is present. This phone number is used by automated IBM systems to determine the nearest IBM branch from which service may be dispatched. IBM will use the phone number provided for the Contact Person associated with the storage subsytem to call you about the problem. - This version of RSM for Storage software will require that you run the Configuration Test after installation in order for the software to identify drive expansion enclosures associated with each controller unit. After the enclosures are identified, the system configuration will indicate Incomplete and you will need to configure the IBM Product ID (or MTM) and serial number for each expansion enclosure. 2.4 Installing Updates when using a local SSH connection. ---------------------------------------------------------- If your current RSM for Storage version number is 1.12 or earlier, AND you are installing this update using a local SSH connection, follow this procedure to to avoid loss of access to the system. Starting with version 1.13, it is possible to specify the ports to be used by the RSM for Storage system for remote and local SSH connections. The software will not allow the same port to be used for both connections however and the remote access connection for IBM Service is given priority. For versions 1.12 and earlier, port 22 was used for both connections. It is necessary to assign a new port to be used for the local connection before updating from version 1.12 (and earlier) to version 1.13 (or later). 1. Edit the file /etc/rsm/rsm-firewall.conf If you are currently using SSH for local management, the following lines should be present. SSHD_ALLOWED SSHD_ROOT_ALLOWED Prior to installing this update, add a new port number to be used for local access following the SSHD_ALLOWED keyword. For example, to use port 10022: SSHD_ALLOWED 10022 SSHD_ROOT_ALLOWED 2. As the RSM for Storage software is restarted after installing the update to version 1.13 or later, your connection on port 22 will be dropped, but you will then be able to reconnect to the system using port 10022. NOTE: If you wish to use port 22 for local SSH access, you will need to assign a new port number This can be configured on the Connections configuration page. As this port is used as a target for the port mapping of the RSM for Storage system from your external firewall, you will also need to change the port mapping on your external firewall to ensure that remote access continues to work for IBM Service ======================================================================= 3.0 File Descriptions --------------------- ibm_sw_rsm_1.x.xx_linux_32-64.iso - Used to create a CD which can be used for initial or update installations. ibm_sw_rsm_1.x.xx_linux_32-64.zip - Use this file only for updating an existing RSM for Storage system. - This file can be downloaded directly into the RSM for Storage system and thereby avoid the need to burn an installation CD. - See section 2.2. ======================================================================= 4.0 Known Issues and Limitations --------------------------------- Starting with version 2.1.xx, the method used to specify the country for machine and contact locations has changed. The migration from version 1.xx.xx to version 2.xx.xx is automatic. However if you wish to back-level to version 1.15 or earlier after installing version 2.xx.xx, you will need to restore the configuration files used prior to installing version 2.xx.xx. These configuration files can be found in the directory /etc/rsm/config-backup and are stored by date. ======================================================================= 5.0 WEB Sites and Support Phone Number ---------------------------------------- 5.1 IBM Remote Support Manager for Storage web site: http://www.ibm.com/servers/storage/disk/rsm/ 5.2 IBM System Storage Disk Storage Systems Technical Support web site: http://www.ibm.com/servers/storage/support/disk/ 5.3 IBM System Storage Marketing Web Site: http://www.ibm.com/servers/storage/disk 5.4 You can receive hardware service through IBM Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. See http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426- 7378). IMPORTANT: You should download the latest version of the RSM for Storage software, IBM Storage Manager host software, the storage subsystem controller firmware, the drive expansion enclosure ESM firmware and the drive firmware at the time of the initial installation and when product updates become available. To be notified of important product updates, you must first register at the IBM Support and Download Web site: www.ibm.com/servers/storage/disk/ ======================================================================= 6.0 Trademarks and Notices -------------------------- The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM System Storage HelpCenter UNIX is a registered of The Open Group in the United States and other countries. Microsoft, Windows, and Windows NT are of Microsoft Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. QLogic and SANsurfer are trademarks of QLogic Corporation. Other company, product, or service names may be trademarks or service marks of others. ======================================================================= 7.0 Disclaimer -------------- 7.1 THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 7.2 Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.