Descriptions and Formulas

KXA_64bit_Virt_Mem_Srv_Down

Citrix 64-bit virtual memory optimization service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'Citrix 64-bit Virtual Memory Optimization' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Active_Session_Count_High

High amount of active sessions detected. The number of active sessions is high. Note: This situation is disabled by default because this threshold is highly dependent on the server hardware as well as the performance profile of the shared applications on the server. The default value used in this situation is 100 active sessions. This threshold should be edited and sized based on your specific XenApp environment. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_SESSION_SUMMARY.SessionsActiveCount *GE 100

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Busy_XML_Thread_Count_High

Current number of busy XML threads is high. The number of sessions with a Down State is high. Evaluate whether the sessions are hung and can be disconnected/terminated. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_METAFRAME.NumberBusyXMLthreads *GE 10

This situation is evaluated every 5 minutes.

The condition specified in the situation evaluates to "True" after the situation is triggered 2 consecutive times.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_Audio_Rdr_Srv_Down

Citrix audio redirection service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CtxAudioSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_CPU_Rebal_Srv_Down

Citrix CPU utilization management CPU rebalancer service down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CTXCPUBal' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_CPU_Resou_Srv_Down

Citrix CPU utilization management resource service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'ctxcpuSched' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_HDX_Flash_Srv_Down

Citrix HDX MediaStream for Flash service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CtxFlashSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_Print_Mgr_Srv_Down

Citrix print manager service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'cpsvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_Smart_Crd_Srv_Down

Citrix smart card service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CtxSmartCardSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_Streaming_Srv_Down

Citrix streaming service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'RadeSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_WMI_Service_Status

Problem with Citrix WMI Service. The Citrix WMI service is not responding as expected. Please restart the Citrix WMI service via the take-action or manually. The default configuration has the following SQL syntax:

*IF ( ( *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Error_Code *EQ NO_INSTANCES_RETURNED *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Object_Type *EQ WMI *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Query_Name *EQ 'Citrix_WMI_Service_Status' ) *OR ( *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Error_Code *EQ OBJECT_CURRENTLY_UNAVAILABLE *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Object_Type *EQ WMI *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Query_Name *EQ 'Citrix_WMI_Service_Status' ) *OR ( *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Error_Code *EQ OBJECT_NOT_FOUND *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Object_Type *EQ WMI *AND *VALUE KXA_PERFORMANCE_OBJECT_STATUS.Query_Name *EQ 'Citrix_WMI_Service_Status' ) )

This situation is evaluated every 1 minute.

This situation is automatically distributed to instances of this agent.

KXA_Citrix_WMI_Srv_Down

Citrix WMI service is down. Use the XA6 Event Log agent node to look for Citrix-related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'CitrixWMIService' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Citrix_XTE_Srv_Down

Citrix XTE server service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'CitrixXTEServer' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Controller_Unreachable

XenApp Controller unreachable. XenApp Session-Host is unable to connect to the Controller. Note, this situation is applicable to XenApp Server 65 and higher. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_Source *EQ 'IMAService' *AND *VALUE KXA_XA6_EVENT_LOG.Event_Type *EQ Error *AND *VALUE KXA_XA6_EVENT_LOG.Event_ID *EQ 4010

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Crit_XenApp_Service_Down

Critical XenApp NT Service is down. Use the XA6 Event Log agent node to look for Citrix- and Windows Remote-Desktop-Services-related events in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *EQ 'Stopped'

This situation is evaluated every 2 minutes.

The condition specified in the situation evaluates to "True" after the situation is triggered 2 consecutive times.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Datastore_Connect_Failure

Connection to the data store is down. Verify network connectivity to the server that hosts the data store. Review the health and availability of the data store. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_ID *EQ 3635

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Deliv_Services_Srv_Down

Citrix delivery services protocol transition service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CitrixProtocolTransition' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Diagnostic_COM_Srv_Down

Citrix Diagnostic Facility COM server is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CdfSvc' *AND *VALUE KXA_XENAPP_SERVICE_OTHER_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Disconn_Session_Count_High

High amount of disconnected sessions detected. The number of disconnected sessions is high. Note: This situation is disabled by default because this threshold varies widely from one customer environment to another. The default value used in this situation is 100 disconnected Sessions. This threshold should be edited and sized based on your specific XenApp environment. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_SESSION_SUMMARY.SessionsDisconnectedCount *GE 100

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Down_Sessions_Count_High

High amount of down sessions detected. The number of sessions with a down state is high. Evaluate whether the sessions are hung and can be disconnected or terminated. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_SESSION_SUMMARY.SessionsDownCount *GE 5

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_EdgSight_Agent_Srv_Down

Citrix system monitoring agent is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'RSCorSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Encryption_Service_Down

Citrix Encryption service is down. Use the XA6 Event Log agent node to look for Citrix-Encryption-related events in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'Citrix Encryption Service' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_End_User_Exp_Srv_Down

Citrix User Experiencing monitoring service is down. Use the XA6 Event Log agent node to look for Citrix-related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'Citrix EUEM' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Grp_Policy_Engine_Srv_Down

Citrix group policy engine service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CitrixCseEngine' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Health_Mon_Recov_Srv_Down

Citrix health monitoring and recovery service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'CitrixHealthMon' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_ICA_Listener_Down

The ICA listener is not responding to ICA requests. Review the configuration of the XenApp server. Use the Services node of the agent to confirm that the critical XenApp NT services are up. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.ICAListenerResponding *NE 'True'

This situation is evaluated every 1 minute.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_ICA_RoundTrip_Latency_High

ICA roundtrip median latency is high. The number of sessions with a down state is high. Evaluate whether the sessions are hung and can be disconnected or terminated. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_METAFRAME.ICAoundtripLatencyMedian *GE 5

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_IMA_Service_Down

Citrix IMA service is down. Use the XA6 Event Log agent node to look for Citrix IMA service related events in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'IMAService' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_IMA_Service_Test_Failure

IMA service test failed. Review the configuration of the XenApp server. Use the Services node of the agent to confirm that the critical IMA services are up. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.IMA_Test *NE 'Pass'

This situation is evaluated every 2 minutes.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Insufficient_Permissions

Insufficient agent permissions. The user ID the XenApp agent is running under does not have sufficient permissions to access the Citrix Health Monitoring and Recovery test folder. See the user guide for information about how to set the required permissions for the agent. The default configuration has the following SQL syntax:

*IF *SCAN KXA_XENAPP_AGENT_OUTPUT_LOG.Log_Text *EQ 'KXA51005'

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

KXA_License_Srv_Connect_Fail

License Server Connection Failure. Verify availability and network connectivity for the Citrix license server the XenApp server is configured to use. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_ID *EQ 9018

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Logons_Disabled

Logins are disabled on XenApp server. Confirm that logons should be disabled for this XenApp server. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.LogOnsEnabled *NE 'True'

This situation is evaluated every 1 minute.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Missing_Dependancy_Library

A required independent library is missing. Microsoft Visual Studio 2010 C++ Redistributable was not detected. Please install the required library and restart the agent. The default configuration has the following SQL syntax:

*IF *SCAN KXA_XENAPP_AGENT_OUTPUT_LOG.Log_Text *EQ 'KXA51002'

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

KXA_Missing_Required_Framework

A required framework is missing. Microsoft .NET Framework 4.0 was not detected. Please install the required framework and restart the agent. The default configuration has the following SQL syntax:

*IF *SCAN KXA_XENAPP_AGENT_OUTPUT_LOG.Log_Text *EQ 'KXA51003'

This situation evaluates data as it becomes available.

This situation is automatically distributed to instances of this agent.

KXA_Res_Q_Rdy_Count_Warn

Resolution WorkItem Queue Ready count is high. Review the availability and the health of the IMA Service. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_METAFRAME.ResolutionWorkItemQueueReadyCount *GE 1

This situation is evaluated every 5 minutes.

The condition specified in the situation evaluates to "True" after the situation is triggered 2 consecutive times.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Services_Mgr_Service_Down

Citrix Services Manager Service is down. Use the XA6 Event Log agent node to look for Citrix Services Manager service related events in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'IMAAdvanceSrv' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Streaming_Help_Srv_Down

Citrix streaming helper service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'RadeHlprSvc' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Unlicensed_Session_Warn

Unlicensed sessions detected. Review the license allocation for the XenApp server to ensure license compliance. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_SESSION_SUMMARY.SessionsUnlicensedCount *GE 1

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Virt_Mem_Opti_Srv_Down

Citrix virtual memory optimization service is down. Use the XA6 Event Log agent node to look for Citrix related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Name *EQ 'Citrix Virtual Memory Optimization' *AND *VALUE KXA_XENAPP_OTHER_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Windows_RDS_Down

Windows RDS service is down. Use the XA6 Event Log agent node to look for Windows Remote-Desktop-Services-related events associated with this service in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'TermService' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_WorkItem_Q_Rdy_Count_Warn

WorkItem Queue Ready count is high. The WorkItem Queue Ready Count is 5 or greater. Review the availability and the health of the IMA Service. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_METAFRAME.WorkItemQueueReadyCount *GE 1

This situation is evaluated every 5 minutes.

The condition specified in the situation evaluates to "True" after the situation is triggered 2 consecutive times.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XML_Service_Down

Citrix XML service is down. Use the XA6 Event Log agent node to look for Citrix XML service related events in the Windows event log. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Name *EQ 'CtxHttp' *AND *VALUE KXA_XENAPP_CRITICAL_SERVICES_STATUS.Status *NE 'Running'

This situation is evaluated every 2 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XML_Service_Test_Failure

XML service failed. Review the configuration of the XenApp server. Use the Services node of the agent to confirm that the critical XML service processes are up. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.XML_Ticket_test *NE 'Pass'

This situation is evaluated every 2 minutes.

This situation is automatically distributed to instances of this agent.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XenApp_Agent_Connect_Fail

XenApp Agent failed to discover or connect to XenApp. Confirm that agent configuration settings are correct and that a supported version of XenApp exists. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_AGENT_CONNECTION_INFO.Agent_Connected *NE 'True'

This situation is evaluated every 1 minute.

This situation is automatically distributed to instances of this agent.

KXA_XenApp_Host_CPU_Util_High

XenApp server processor utilization is high. Evaluate the current load and consider adding additional capacity to the farm, zone, or both. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.CPUPercentUtilized *GE 90

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XenApp_Host_Mem_Util_High

XenApp server memory utilization is high. Evaluate the current load and consider adding additional capacity to the farm, zone, or both. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_STATUS.MemoryPercentUtilized *GE 90

This situation is evaluated every 5 minutes.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XenApp_MetaFrame_Error

A MetaFrame error was detected. Error with Citrix MetaFrame. Please check the Event Log workspace for errors. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_Source *EQ 'MetaFrame' *AND *VALUE KXA_XA6_EVENT_LOG.Event_Type *EQ Error

This situation evaluates data as it becomes available.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XenApp_SDK_Not_Detected

XenApp PowerShell SDK not detected. Confirm that the XenApp Powershell SDK was successfully installed. The default configuration has the following SQL syntax:

*IF *SCAN KXA_XENAPP_AGENT_OUTPUT_LOG.Log_Text *EQ 'KXA51004'

This situation is evaluated every 1 minute.

This situation is automatically distributed to instances of this agent.

KXA_XenApp_Server_Error

The Citrix servers reported an unspecified error. An issue was encountered with the Citrix Web Interface trying to access a XenApp resource. Please validate that the XenApp Servers the application was assigned to was operational. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_ID *EQ 30102 *AND *VALUE KXA_XA6_EVENT_LOG.Event_Type *EQ Error

This situation evaluates data as it becomes available.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_XenApp_Servers_Busy

The Citrix servers are currently in a busy state. An issue was encountered with the Citrix Web Interface trying to access a XenApp resource. Please try re-connecting to the Web Interface in a few minutes. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XA6_EVENT_LOG.Event_ID *EQ 30107 *AND *VALUE KXA_XA6_EVENT_LOG.Event_Type *EQ Error

This situation evaluates data as it becomes available.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

KXA_Zone_Election_Count_High

A high number of zone elections detected. The number of sessions with a down state is high. Evaluate whether the sessions are hung and can be disconnected or terminated. The default configuration has the following SQL syntax:

*IF *VALUE KXA_XENAPP_METAFRAME.ZoneElectionsCurrent *GE 1

This situation is evaluated every 5 minutes.

The condition specified in the situation evaluates to "True" after the situation is triggered 3 consecutive times.

This situation is available for distribution.

This situation is associated with the XenApp 6 (XA6) subnode.

Related topics:

Organization of the predefined workspaces