The General
Support page for the Network
IPS appliance displays information about web browser and Java™ compatability. Use this page to create
a system support file and to access information for IBM® Support.
Using a system support file
You can create, delete, or download data files
that capture
information about your Network IPS appliance that IBM Support can use to help troubleshoot problems.
Support data files use a .tgz file extension.
Contacting IBM Support
IBM Support
provides assistance with product defects, answers FAQs, and helps
users resolve problems with the product.