Using a system support file

You can create, delete, or download data files that capture information about your Network IPS appliance that IBM® Support can use to help troubleshoot problems. Support data files use a .tgz file extension.

About this task

Navigating in the Network IPS Local Management Interface: Bottom of any page > General support > Generate Support Data

Procedure

  1. Click generate.
  2. Click download to save the system support file or re-generate to create another file.