Recent Message Statistics workspace

The Recent Message Statistics workspace displays message statistics, such as message wait times, related to the selected queue.

This workspace displays all rows associated with the requested queue that are currently held by the agent waiting to be written to history. If there are no active situations associated with the Message Statistics attribute group for the selected queue, then No data is displayed.

Many of the message statistics use the put date and time of the message in the queue. If the queue contains messages with put dates and times that do not accurately reflect when they were put into the input queue, then the statistics calculated will be correspondingly inaccurate. Put dates and times are inaccurate if the origin context is preserved or set for a message when it is put into the queue by an application. This commonly occurs when an application is a message mover that moves messages from one queue to another, or when any application passes or sets origin context for a message.

Remember: For this workspace to contain data, historical data collection must be enabled for the Message Statistics attribute group.

Predefined views

The Recent Message Statistics workspace includes the following predefined views:

  • Recent Message Statistics This view displays message statistics for the selected queue. If you attempt to display message statistics for a queue with no messages, a single row is displayed containing 0 values for all message counts and times. If no rows are displayed in this workspace, this might indicate that an error occurred during message statistics collection. Refer to the agent log and look for the KMQMI210E message code. This message provides additional information about the cause of the problem.
  • Recent Message Count This view shows, as a bar chart, the number of delayed messages in comparison to the total number of messages .
  • Recent Message Duration This view shows, as a bar chart, the length of time in seconds that messages have been waiting in the queue in term of oldest message, average message, newest message and highest priority message wait times.

For more information on the attributes listed in the tables of this workspace, see Message Statistics attributes.

Predefined links

No other workspaces can be linked to from the Recent Message Statistics workspace.