You can define the association of a service policy with a transaction class. Using the combination of a service policy with associated transaction and work classes, the on demand router assesses all work in the queue at any time, and makes decisions based upon the attributes in the service policy.
To view this administrative console page, click Operational Policies > Service Policies > New.
To create, modify, or remove service policies and transaction classes, you must have administrator or configurator administrative privileges.